Prior research was done before we came onboard. However, to have a
holistic understanding of the different transactions within the
system, we felt that we needed to go down to the ATM+ and BTM+
machines to experience all the various transactions first hand.
These included common transactions such as withdrawal and depositing
of money to the more little-known cases such as cash exchange and
card-less transactions. In conjunction, we talked to the team who
designed the current system to find out more about the challenges
and reasoning behind certain implementations.
Additionally, a management decision was made to combine both DBS and
POSB existing designs for the ATM; moving towards a 'brand-less'
screen state. The screens had to look differentiated enough so that
it did not look too similar to either of the two brands. In
addition, it should not encroach with other banks visual language.