After 2 years of daily publishing, the content had outgrown the
original frame and users found it increasingly hard to find the
content. With an ever-growing content, the platform needed a reboot.
This included fixing the navigation and content structure,
refreshing the visuals and aligning the experience for mobile,
tablet and desktop.
To understand users’ mental models, an open card sort was conducted
for both existing features and content. Coming from different
business units, management levels and usage of the application, a
total of 25 people participated in the card sorting exercise.
We realized that users who were less familiar with the application
(and some who were) made a distinction between learning and testing
content, giving the latter its category with labels like "test time”
or “brainteasers”. Previously, there was no clear segregation
between the content types.